FAQ2026-05-25T11:55:11+02:00

All
you need
to know

Here you’ll find answers to the most frequently asked questions before your visit with us.

Can I cancel my ticket?2024-09-10T14:02:50+02:00

No, purchased tickets are non-refundable. Full cancellation policies for larger groups will be provided at the time of booking.

Can we book a drinks table?2026-06-05T11:58:40+02:00

Yes, absolutely! Contact info@goldenhits.se to book.

Can you pay with cash?2024-09-10T10:25:42+02:00

We are a cash-free venue, so payment is only accepted via card or other digital payment methods.

Do I need a ticket for the experience?2024-09-10T10:39:46+02:00

You don’t need tickets; your booking is registered under the name you used to make the reservation.

Do you have a bag ban?2026-06-05T11:55:52+02:00

We have no bag ban. However, we still encourage our guests to avoid bringing bags where possible. We also ask our guests to be aware that security staff on the premises may search bags for everyone’s safety.

How do I buy my gift card?2024-09-10T13:53:20+02:00

You can purchase your gift card online and pay directly with your credit card here. The gift card will be delivered immediately after the purchase is completed to the email address you provide. If you are giving the gift card as a present, you can send it directly to the recipient’s email address. No shipping costs or delivery time!

How do I make a booking?2026-06-05T11:47:34+02:00

Book by clicking the book button in the top right corner.

How do I redeem my gift card?2026-06-05T11:49:54+02:00

Use your gift card as a payment method online or contact our guest services at 0775-330 200. Please have your gift card handy so you can provide your gift card number, which is printed on the back.

How do I sign up for the guest list for the nightclub?2024-09-10T13:49:54+02:00

We don’t have a guest list. If you want to avoid queuing at the nightclub, you can purchase a pre-sale ticket which includes priority access.
You can find them here

I can’t find the answer to my question?2026-06-05T11:53:52+02:00

Email info@goldenhits.se and we will help you.

I have an allergy, what should I do?2026-06-05T11:53:12+02:00

Contact us no later than the day before your visit to specify any allergies or dietary requirements. Email gastservice@goldenhits.se or call 0775 – 330 200.

I have forgotten something, what do I do?2026-06-05T12:00:58+02:00

Contact info@goldenhits.se or call 08 – 505 560 87 and we will help you.

Tickets for booking after 2:00 PM on the same day as the show?2024-09-10T13:43:32+02:00

Call the restaurant directly and speak with the maître d’ on site at tel. 08-505 560 87

Visitors with mobility impairments?2026-06-05T11:45:43+02:00

There are no steps on the entire entrance floor and there is a disabled-accessible toilet. Should you wish to visit other floors of the nightclub, there is an elevator available which our staff will assist you with. Please inform us at the time of booking if anyone in the party uses a wheelchair so we can plan for this when arranging seating.

We are going to be late, what happens then?2026-06-05T12:01:19+02:00

In the event of delays of more than 30 minutes, we would appreciate it if you let us know. Call the restaurant directly on 08-505 560 87.

We would like to celebrate someone in our party, can you arrange that?2026-06-05T12:01:44+02:00

Absolutely, we love to celebrate! Contact info@goldenhits.se and let us know before arrival.

What is the entry fee for the nightclub?2024-10-18T20:09:45+02:00

The entrance fee is 220 SEK at the door. To skip the line, you can purchase a pre-sale ticket to the nightclub here.

What is your age limit?2026-06-05T11:56:11+02:00

The age limit for our dinner show is 13 years and above. The entertainment is not suitable for children and the volume may at times be high. After the show has ended, no guests under 18 years of age are permitted to remain on the premises. The nightclub’s age limit is 23 years.

What will we eat & drink?2026-06-05T11:57:53+02:00

Read more about the dinner show menu here. See our à la carte menu here.

When does Golden Hits open?2026-06-05T11:54:56+02:00

Our doors open at 6:00 PM. For exceptional opening hours, read more here.

When does karaoke start?2026-06-12T12:56:29+02:00

Karaoke starts at 9:00 PM. For special opening hours, see more here.

When does the entertainment start and when should I arrive?2026-06-05T11:54:17+02:00

Our dinner show starts at 7:00 PM, with arrival at 6:30 PM.

When does the nightclub open?2026-06-05T11:55:17+02:00

The nightclub opens at 10:00 PM.

Where is the gift card valid?2024-09-10T13:58:36+02:00

Gift cards issued directly by Golden Hits are only valid at Golden Hits. Please note that the gift card cannot be used as a payment method on-site. The gift card can be used for the upcoming season as long as the booking is made within 1 year from the issued date.

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